Frequently Asked Questions

Discover answers to frequently asked questions about TomoTrader and our trading platform.

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About TomoTrader

TomoTrader is a smart, secure, and regulated trading platform that provides traders of all levels access to global markets—including forex, commodities, cryptocurrencies, stocks, and indices. With powerful tools to minimise risk and optimise trading strategies, real-time market updates, top-tier security, and expert support available five day a week, TomoTrader empowers you to trade with confidence and focus on growing your portfolio—every step of the way.

Yes, TomoTrader is fully authorised and regulated by the Financial Services Commission of Mauritius (License No. GB25204468). We adhere to stringent regulatory standards to ensure a secure and transparent trading environment.

TomoTrader offers global customer support from Monday to Friday, 7:30 AM to 12:30 AM (UTC+8), to ensure our clients receive assistance whenever they need it. You can reach our team via email at support@tomotrader.com or connect with us instantly through the live chat available on our website and client portal. We're here to help—every step of the way.

Our trading servers are located in London, UK.

Our client funds are held in separate bank accounts from TomoTrader's own funds, ensuring full segregation and enhancing the security of your money.

Our registration process and all E-payments are processed by SSL (Secure Socket Layer) technology and encrypted to ensure security.

Account Management

TomoTrader offers 3 account types: Standard, TomoPRO, and TomoVIP. Each account type features different spreads and commission structures, with some offering spreads as low as zero and zero commission. For a detailed comparison and to find the account that best suits your needs, please visit: https://www.tomotrader.com/en/account-types

Due to regulatory requirements, TomoTrader does not offer services in certain jurisdictions. Currently, residents of the following countries are not eligible to open trading accounts: Iran North Korea Singapore United States of America Please note that this list may not be exhaustive and is subject to change based on evolving legal and regulatory conditions.

No. In accordance with regulations set by the U.S. National Futures Association (NFA) and the Commodity Futures Trading Commission (CFTC), U.S. citizens are prohibited from opening trading accounts with non-U.S. forex brokers.

Want to sharpen your trading skills or explore the platform before going live? Start with our risk-free demo account and get comfortable with the markets with no financial commitment required. Just follow these simple steps: Step 1: Go to the registration form [here] https://client.tomologin.com/register/trader and fill in the required details. You’ll receive an OTP email to verify and complete your registration. Step 2: Upload your identification documents to complete the account verification process. Step 3: Once verified, log in to the client portal [here] https://client.tomologin.com/. If you're already logged in, simply navigate to the [Account] section, choose "Demo Account" click "Create Live Account" at the top right corner. Practice confidently in a real-market environment. When you're ready, you can easily switch to a live account and start trading with TomoTrader.

Getting started with a live trading account on TomoTrader is quick and easy—just follow these three steps: Step 1: Go to the registration form [here] https://client.tomologin.com/register/trader and fill in the required details. You’ll receive an OTP email to verify and complete your registration. Step 2: Upload your identification documents to complete the account verification process. Step 3: Once verified, log in to the client portal [here] https://client.tomologin.com/. If you're already logged in, simply navigate to the [Account] section and click "Create Live Account" at the top right corner. Start trading now by creating your live account and accessing the full features of TomoTrader.

To verify your account, you'll need the following: Proof of Identity: Provide a clear, full-color copy of your National ID (front & back) or Passport *Black and white or altered documents will not be accepted. A Selfie: Either take a selfie instantly or upload one from your media library. Once your identity documents are successfully verified, you’ll be able to create a Live trading account within the Client Portal. In any event, if your documents are rejected or considered invalid, please contact our customer support at support@tomotrader.com or reach out via live chat on our website or client portal.

At TomoTrader, each email address can only be used to register one account. If you've already registered using this email, please try the following steps to access your account: 1. Sign in to the Client Portal [here] https://client.tomologin.com/ using the email address you just attempted and the password you previously set. 2. If you’ve forgotten your password, click “Forgot Password”. An OTP will be sent to your email to help you reset it. 3. If you're still unable to access your account, please contact our customer support at support@tomotrader.com or reach out via live chat on our website.

Sign in to your Client Portal [here] https://client.tomologin.com/, go to My Profile, select User Information, then click the Edit icon in the top right corner to re-upload and resubmit your documents for verification. If you encounter any issues, please contact our customer support at support@tomotrader.com or reach out to us via live chat on our website.
Demo accounts remain active with regular use. If there is no login or trading activity for over 30 days, the demo account will be automatically disabled.
To protect your account from unauthorised access, our system will automatically lock it after 4 failed password attempts. If your account has been locked, please contact our customer support at support@tomotrader.com or reach out via live chat on our website for assistance.
Simply sign in to your Client Portal [here] https://client.tomologin.com/, go to My Profile, select User Information, then click the Edit icon in the top right corner to change your account information. If you encounter any issues, please contact our customer support at support@tomotrader.com or reach out to us via live chat on our website.
Simply sign in to your Client Portal [here] https://client.tomologin.com/, go to My Profile, select Settings, then click the Update Email dropdown. Enter your new email address and current password, then click Update Email. If you encounter any issues, please contact our customer support at support@tomotrader.com or reach out to us via live chat on our website.
Simply sign in to your Client Portal [here] https://client.tomologin.com/, go to My Profile, select Settings, then click the Update Phone Number dropdown. Enter your new phone number, filling in the verification code sent to your new number. After that, enter your current password and click the Update Phone Number button to proceed for the update. If you encounter any issues, please contact our customer support at support@tomotrader.com or reach out to us via live chat on our website.
Changing your trading account password via MT5 app. 1. Go to 3 dots at the top right side > Change master password. 2. Enter a new password in the password field and click the Change button. Changing your password via the Client Portal. 1. Login to the Client Portal [here] https://client.tomologin.com/. 2. Under "Accounts", click the Password icon 🔑next to your account number. Then, select "Change Password" and follow the on-screen instructions.
Yes, you can create and manage multiple trading accounts under one user Identity—up to 5 accounts—excluding the demo account.
No, you can't close or delete your trading account yourself. Please email our customer support at support@tomotrader.com to request account closure.
No, you can't retrieve a closed trading account. If you encounter any issues, please contact our customer support at support@tomotrader.com or reach out to us via live chat on our website.

Trading Platforms

You can download the MetaTrader 5 (MT5) platform for various devices using the links below: Download MT5 for Windows [here] https://download.mql5.com/cdn/web/pt.straits.futures/mt5/straitsfutures5setup.exe Download MT5 for Android [here] https://download.mql5.com/cdn/mobile/mt5/android?server=StraitsFutures-ATL%20Live,StraitsFutures-Live Download MT5 for iOS [here] https://download.mql5.com/cdn/mobile/mt5/ios?server=StraitsFutures-ATL%20Live,StraitsFutures-Live Download MT5 APK [here] https://www.metatrader5.com/en/mobile-trading/android Choose the version that best suits your device and start trading with MT5 on TomoTrader.

After downloading the MetaTrader 5 (MT5) platform: 1. Open the MT5 application. 2. Go to File > Open an Account. 3. In the search bar, type "PT. Straits Future Indonesia". 4. Select "Connect with an existing trade account". 5. Enter your login credentials and choose the server: StraitsFutures-ATL Live. 6. Click Finish to complete the setup. *Kindly check your email for your login credentials after verifying your account.
To change the language in MT5: 1. On the top left menu bar, click on View > Languages. 2. A list of languages ​​available on MT5 will be shown, select the language that you prefer. 3. Click Restart for the changes to take effect.
To enable notifications on MT5 App, 1. Open MT5 App. 2. Go to Tools → Options (or press Ctrl + O). 3. Select the Notifications tab. 4. Check the box "Enable Push Notifications." 5. Enter your MetaQuotes ID (you can get this from the MT5 mobile app: Settings → Messages). 6. (Optional) Check "Notify of trade transactions" if you want alerts for order executions. 7. Click OK to save changes.
To view more products in MT5, right-click on the "Market Watch" window and select "Symbols." From there, you can either: Click "Show" next to individual instruments you wish to add, or Click "Show All" to display all available products.
Yes, MT5 platform supports multiple logins simultaneously on the same account. You can leave your desktop’s MT5 logged on while signing in using your mobile phone.
You shall receive the pop-up prompt for platform updates whenever a new version is released by MetaQuotes on the PC. For mobile devices, updates will be performed automatically if you have previously enabled automatic updates whenever a new version is released.
To change the Master or Investor password in MetaTrader 5 (MT5) on different platforms: via MT5 Desktop (Windows): 1. Login to your account. 2. Go to Tools → Options or press Ctrl + O. 3. Select the "Server" tab. *Make sure you've logged into the correct account and server before proceeding to change the password. 4. Click "Change" next to the password field. 5. In the popup: - Enter your current Master password. - Choose whether to change the Master or Investor password. - Enter and confirm the new password. 6. Click OK. via MT5 Mobile App (iOS & Android): 1. Open the MT5 app. 2. Go to ≡ at the top left side, click Manage accounts → Select your account. 3. Tap the 3-dot menu (⋮ or ⚙️), then tap Change master password. 4. Enter your current password, then the new password twice. 5. Done. via Client Portal: 1. Login to the Client Portal [here] https://client.tomologin.com/. 2. Under "Accounts", click the Password icon 🔑next to your account number. Then, select "Change Password" and follow the on-screen instructions.
Please email our customer support at support@tomotrader.com to request assistance with resetting your Master Password.
These messages usually mean there's a login or connection issue. - "No connection": Check your internet connection and make sure you’ve selected the correct server. - "Invalid Account": Double-check your MT5 account number, password, and server. Also, make sure you're using MT5 credentials (not MT4) and that your account is active. If you're still having trouble, try restarting the app or contact our customer support at support@tomotrader.com or reach out via live chat on our website for assistance.
This error usually occurs when your login details are incorrect or incomplete. Common causes include: - Incorrect MT5 account number or password - Wrong server selection - Using MT4 credentials instead of MT5 How to fix it: 1. Double-check your login credentials – Make sure your MT5 account number and password are entered correctly. 2. Verify the server name – Ensure the server you selected matches exactly with the one provided by your broker. 3. Check platform compatibility – Make sure you're using MT5 credentials for the MT5 app (not MT4). 4. Reset your password – If needed, reset your password through your broker’s client portal. 5. Re-add your account – If the issue persists, try removing and re-adding your account in the MT5 mobile app. If none of the above work, please contact our customer support at support@tomotrader.com or reach out via live chat on our website for assistance.
No, logging out of MT5 does not affect your trades. All open and pending positions will continue running on the server, even when you're logged out.
Freezing can happen if too much data is being processed. Try these steps: - Use a stable, high-speed internet connection - Close unused charts or indicators - Restart the platform - Make sure MT5 is updated If it still freezes, please contact our customer support at support@tomotrader.com or reach out via live chat on our website for assistance.
To locate your MT5 log files, open your MT5 terminal, click on the "File" menu, then select "Open Data Folder". In the new window, go to the "Logs" folder. There you’ll find all your log files, organised by date.
Our quotes are sourced from top-tier liquidity providers and delivered to our trading platform in real-time.
All trading charts follow the server time set to GMT+2 (GMT+3 during Daylight Saving Time). This setting is fixed and cannot be adjusted by users.
We provide a broad selection of trading instruments to match your trading preferences, including: - Forex: Trade currencies from around the world. - Indices: Get exposure to leading stock marktes. - Commodities: Speculate on the price movements of oil and natural gas. - Metals: Invest in precious metals such as gold and silver. - Stocks: Trade shares of individual companies or track entire market sectors. Note: Available instruments may vary by region. Please log in to your MT5 account to view the instruments available in your location.
Negative balance protection ensures that your account will not drop below zero under normal circumstances. In rare cases—such as when bonuses or rewards are revoked due to a violation of terms—your account may temporarily show a negative balance.
If you see a "Market is closed" error message, it means you're attempting to trade outside of the product's trading session. To check the trading hours of a product, right-click on the product in the Market Watch window on MT5 and select "Specification." A new window will open displaying the trading hours and other relevant details for the selected product. You can also view any updates or changes to trading hours in our Client Notices [here] https://www.tomotrader.com/en/client-notices

Trading Related

No, we do not provide guaranteed stop-loss orders.
Leverage allows you to increase your purchasing power. For example, our STP account offers a maximum leverage of 1:1000, meaning that if your account has $10,000, you can open positions up to 500 × 10,000 = $5,000,000.
To change your account leverage: 1. Login to the Client Portal [here] https://client.tomologin.com/. 2. Under "Accounts", click the Pencil icon ✏️ next to the Leverage. Then, select "Change Leverage" and follow the on-screen instructions.
Margin refers to the actual collateral required to open or maintain a trading position. It is not a fee or a transaction cost but a portion of your account's net value set aside as a margin deposit, which will be returned to your account balance once the position is closed.
The formula for calculating forex margin requirements is: (Market Price × Contract Size) ÷ Leverage = Margin Requirement Example: If GBP/USD is 1.4385, and you trade one mini lot (10,000 units) with 1:1000 leverage, your margin is: (1.4385 × 10,000) ÷ 1000 = $14.39 Note: If your account currency is USD and the trading product’s quoted currency isn’t, it will be converted to USD at the current rate. You can also use our trading calculator [here] https://www.tomotrader.com/en/trading-calculator for easy calculations.
A margin call is a notification issued by the broker when the trader's account balance falls below the margin requirement. This prevents the trader’s positions from being forcefully liquidated due to insufficient funds. Therefore, the minimum deposit standard is set above the margin call requirement. If your account balance falls below the margin call level, you will receive a notification to add funds to maintain your positions. The margin call level is set at 80%.
When your account’s net asset value reaches or falls below 40% of the margin level, the forced liquidation threshold is triggered. Once triggered, we will start closing your most loss-making positions first to prevent further losses. Margin Level = (Net Equity / Used Margin) × 100%
Different trading products have different restrictions on the number of trading lots. Eg. the minimum single lot size for forex, gold, silver and crude oil is 0.01 lots. Please refer to the Specification in MT5 for more details.
Different instruments have different trading hours. For detailed information on trading hours for specific products, please refer to the Specification section on the MT5 trading platform or visit our Client Notices here. *Please note that all trading hours are subject to market changes.
MT5 automatically calculates overnight interest. To view the current swap rates: 1. Open the Market Watch list and select your instrument. 2. Right-click and choose "Specifications." 3. In the specifications window, check "Swap Long" and "Swap Short" for the rates per standard lot (1.00 lot).
Overnight interest is calculated and credited daily at 23:59 server time (GMT+2, or GMT+3 during Daylight Saving Time).
Most liquidity providers are closed on Saturdays and Sundays, so no overnight interest is charged on those days. However, most providers still account for those two days' interest. As a result, a three-day swap is charged on Wednesdays to compensate for the weekend's interest.
There are two common reasons why the executed price may differ from the price you specified: 1. Market Volatility and Trigger-Based Execution The price you set for a pending order (e.g., Stop or Limit order) acts only as a trigger. Once the trigger price is reached, the order is executed as a market order. In fast-moving or volatile markets, slippage may occur, causing the final execution price to differ from the specified level. Orders are always filled at the best available market price at the time of execution. 2. Partial Closures If a position is partially closed before a Take Profit (TP) or Stop Loss (SL) is fully triggered, the displayed closed price may be the average execution price across multiple fills. This can result in discrepancies between the order price and the final executed price. Order Type Definitions Limit Order An instruction to buy or sell at a specific price or better. Guarantees price, but not execution. Stop Order An instruction to trigger a market order once a specified price is reached. Often used to enter trades in the direction of market momentum. Stop Loss Order Automatically closes a position at a predefined level to limit potential losses when the market moves against you. Take Profit Order Automatically closes a position at a specified level to lock in profits before the market reverses.
Simply sign in to your Client Portal [here] https://client.tomologin.com/, then go to Reports. From there, you can select the type of report you need and specify the date range. If you encounter any issues, please contact our customer support at support@tomotrader.com or reach out to us via live chat on our website.
Method 1 On your MT5 Terminal > Account History page, right-click on the display area and select the period that you wish to capture (All, Last Month or Custom Period...). The page will show the history record within the period that you selected, then right-click again and select 'Save as Report'. Method 2 On your Client Portal, select Reports > Trade History. Then, choose the Platform Account and select the date range for the Past Transactions.

Deposit & Withdrawal

There's a minimum deposit requirement for each account type. Please see the folllowings: Standard (STP) account: $100 tomoVIP (ECN) account: $100 tomoPRO (ECN) account: $500 Each funding method also has its own minimum and maximum limits. You can view the exact amounts in the Client Portal after choosing your funding method.
You will receive an email if your deposit fails. Common reasons include: 1. Incorrect payment details (e.g., wrong card or bank info) 2. Insufficient funds 3. Technical issues with the payment system 4. Verification or compliance delays 5. Currency or regional restrictions Please double-check your payment details and method. For further assistance, please contact our customer support at support@tomotrader.com or reach out to us via live chat on our website.
Each withdrawal method has its own minimum and maximum limits. To view the exact amount requirements, please log in to the Client Portal and select your preferred withdrawal method.
To make a withdrawal via Client Portal: 1. Login to the Client Portal [here] https://client.tomologin.com/. 2. Click "Fund" > "Withdrawal" 3. Select your preferred withdrawal method 4. Select the trading account you would like make a withdrwal (if you have more than one trading account) 5. Input withdrawal amount 6. Select withdrawal currency 7. Click "Submit" Processing Time Instant to Same Day: E-Wallets and Cryptocurrencies 1-3 Business Days: Bank Transfers Important Notes: Verification: Ensure your account is fully verified to prevent delays. Fees: Check our fee schedule for any applicable charges. Minimum Amounts: Review the minimum withdrawal limits for each method.
For security and regulatory reasons, withdrawals must be processed using the same method(s) you used for deposits. If you deposited using only one method, your withdrawal will be made through that same method. If you used multiple deposit methods, your withdrawal will be distributed proportionally based on the deposit amounts. For example, if you deposited $300 via cryptocurrency and $700 via bank transfer, your withdrawal will be processed as 30% via cryptocurrency and 70% via bank transfer.
Yes, you can withdraw funds while holding open positions. However, your available withdrawal amount will depend on the margin required to maintain those positions. Please ensure that you have sufficient margin to support your open trades and avoid triggering a margin call or automatic position closure. Margin Call Level: 80% Stop-Out Level: 40%
There are no deposit or withdrawal fees for all payment methods except cryptocurrency. For cryptocurrency transactions, a fee of 0.1% applies to both deposits and withdrawals. Note: If the platform detects abuse of the deposit and withdrawal fee policy such as funds not being used for trading purposes or trading behaviour considered abnormal, we reserve the right to recover any fees that were waived or not charged initially.
You will receive an email notification to inform you that your withdrawal request fails. Withdrawals can fail for several reasons, including: 1. Not enough available balance (funds used as margin) 2. Incorrect or incomplete withdrawal details 3. Withdrawal limits or restrictions Please check your account and contact our customer support at support@tomotrader.com or reach out via live chat on our website for assistance.
You can cancel your withdrawal request at any time, provided the application status still shows as “pending”.
When submitting a deposit or withdrawal request through the client portal, manually enter your new bank account details. Please note: Third-party transfers are not accepted. The bank account holder’s name must match the client's registered name.
Yes, you can instantly transfer funds between your own live accounts using the Internal Transfer feature. You can transfer funds between different account types (e.g., from Standard to tomoPRO) without any restrictions, as long as the accounts or wallets belong to you.
Yes, you can. You can submit deposit or withdrawal requests on weekends, but processing times may be delayed since banks and payment providers often don’t operate on weekends or public holidays. Transactions will typically be processed on the next business day.

Partners

Simply complete the registration form [here] https://www.tomotrader.com/en/partnership with the required details. Our partnership team will be in touch with you shortly. In the meantime, if you have any questions, feel free to contact our customer support at support@tomotrader.com or reach out to us via live chat on our website.
Simply log in to your Client Portal, go to your Dashboard, and click on "My Promotion Link" to obtain your referral link to share with your client.
To promote someone to a sub-IB under your referral, you (as the Master IB) must submit a request to our customer support at support@tomotrader.com with the following details: Email Subject: Application to Promote Client to Sub-IB Required Information: 1) Client ID 2) Email Address 3) Requested IB Level 4) Name and Client ID of the direct referrer Note: Before submitting the request, please ensure that the client has registered using your referral link and completed the KYC verification process successfully.
You can view your IB profile by logging into the Client Portal, navigating to "My Clients," and clicking on "Overview."
You can download your IB report by logging into the Client Portal and navigating to the "Referral" section. From there, you will be able to view or download various report types. Available reports include: 1) My Clients 2) Clients' Report 3) Commission Rebate 4) Clients' Requests
For information regarding the rebate structure, please contact our customer support at support@tomotrader.com or reach out via live chat on our website. We will arrange for a dedicated account manager to provide you with personalized consultation.
Rebates are calculated based on your clients’ trading activity in accordance with your assigned rebate structure. Rebate payouts are processed and credited to your wallet immediately after a position is closed. For detailed information about your rebate structure, please contact our support team at support@tomotrader.com or via live chat on our website.

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